Every year we ship thousands of boxes of fruit. More than 97% of our deliveries arrive without any incident. All of our fruit is handpicked, cleansed, and hand selected for packaging. We choose only the highest of quality of fruit to be selected for your package. However, in less than 3% of cases, some orders arrive that need our attention. Fruit is a perishable product and occasionally spoilage or damage in transit does occur.
What we do know that is 100% within our control is our response to your concerns. We sincerely respond to each individual issue with the utmost of care. When you reach out to us, we will send you a Claim Form. This claim form allows us to better collect the information we need to improve your experience now and moving forward. Without this claim form, we can only partially help. If upon receiving your order you find that it is not up to our usual standards, we will do our very best to address your individual concerns within 20 days of receiving your fruit delivery.
Our Customer Care team will work with your to find the best solution to your individual needs and concerns.