RETURN POLICY/WARRANTY OF PRODUCT
At Florida Indian River Groves we only pack and ship the highest quality product. We strive to provide quality fruit and service to all of our customers. We also understand that there are some things that we simply cannot control, but we can control how we respond. If there are any issues at all with the quality of fruit, packaging, or the condition of your fruit please reach out to us directly and we’ll do our very best to make things right. 1-800-468-3168
- Citrus and other food items cannot be returned to us.
- All orders are final once they have been packed and processed for shipment (At this point your shipping label has been applied on the box and the box has been taped shut)
- Once a product is ordered, and processed for shipment, we cannot make any exchanges or changes to shipping address or gift messages.
- By completing an order, the customer agrees to receive the product ordered. All sales are final.
- Payment with a credit card or online checking account will be charged at the time of checkout. This is an automatic process.
- If we ship the wrong item or to the wrong address it is our policy to replace the product or refund your monies paid to us.
- We make no warranty as to when the product will be shipped or when it will arrive. We provide delivery windows and do our best to deliver within that window.
- We make no warranty or claim as to the ripeness, flavor, texture, firmness, or color of any food item we ship. All these variables can vary by season and can depend on an individual taste or expectations.
- Please be aware you are ordering a Fresh Fruit product. We do everything that we possibly can do to provide the freshest, ripest, quality fruit as well as try to package and ship your order as safely and securely as possible.
- We do not warranty that the product will not freeze in shipment. We may delay shipment if we believe there is a risk of freezing in shipment.
- If a product arrives damaged contact us and we will help you determine the next step. If this happens, we will issue a Customer Claim form. Upon the receipt of the filled out form, a member of our Customer Care Team will reach out with a solution to your specific issue.
- If a package is delivered that appears to have been tampered with in shipment, we advise not to consume the product. Contact us and we will ship a replacement.
- Any refunds agreed to will be made back to the credit card you used for the order and will be refunded within 72 hrs and E-Checks refunded within 7-10 business days.
We will always work to do all we can to resolve any questions or problems in a timely fashion.
Please contact us with any questions 1-800-468-3168 or Submit a Customer Claim Form